Email renzoskitchen@gmail.com and we'll get back to you within 48 hours. For anything urgent about someone's safety, use Report in the app.
I joined but haven't had an email. Your spot is saved. Confirmation emails go out in batches, so it can take a while. Check spam or "Promotions" too. When it arrives, tap the link to lock in your spot.
Leave the list: use "Email settings or delete me" on your spot, the link in our email, or email us from the same address and we'll delete you by hand. More in the waiting list privacy notice.
How do I learn the games? Tap "How to play" on the home screen for the illustrated guide. You can also play the bots as much as you like.
Do I need an account? No. Bots, Pass & play and casual rooms with mates work without one. Accounts (16+) add mates, crews, messages, chat and online games.
How do I sign in? Tap the sign-in card on the home screen, tell us your birthday, then choose Sign in with Apple or "Use email instead" for a 6-digit code.
Someone sent me a challenge link. It opens the game in the app if you have it. Otherwise you can play the challenge straight in your browser.
I'm offline. Bots and Pass & play still work. Online rooms come back when you're connected.
Delete my account: in the app, Your account › Delete my account. This removes your profile, photos, posts, friends and messages, and revokes Sign in with Apple.
Download my data: Your account › Download my data.
Under 16, or playing as a guest? There's nothing about you on our servers apart from a guest ID with no name or email. "Delete my data" at the bottom of the home screen wipes it all.
Report or block: use the Report option on any message, post or profile, or Block on someone's profile. Every advert has a "Report ad" button too. Moderators review reports within 48 hours and tell you what happened. Intimate images shared without consent are removed within 48 hours of a report. Want to appeal a decision or make a complaint? Use the form at /report and we'll reply within 48 hours.
Appeals: open the notice in the app, or email renzoskitchen@gmail.com.
If you're worried about yourself or someone else, you can talk to Childline (0800 1111) or Samaritans (116 123) any time.
Restore purchases: Shop or Settings › Restore purchases.
Refunds: Apple handles refunds. Use "Request a refund" in the Shop, or go to reportaproblem.apple.com.
Email renzoskitchen@gmail.com with your iPhone model, iOS version and what happened. A screenshot helps.